At Shell 777, the privacy of Malaysian players is a priority we take seriously. This policy clearly explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010).
Our Commitment: Shell 777 never sells your personal data to third parties for marketing purposes. Your data is used solely to enhance your gaming experience and keep your account secure.
Six data protection principles we practise every day to maintain the trust of Malaysian players
All data transmitted between your device and Shell 777's servers is protected by 256-bit SSL encryption — the same technology used by Malaysia's leading banking institutions such as Maybank and CIMB. Your sensitive information is never exposed in transit.
Shell 777 has never sold, rented, or transferred your personal data to any third party for commercial marketing purposes, and never will. Your data belongs to you — we are simply its trusted custodian.
All of Shell 777's data handling practices are in full compliance with Malaysia's Personal Data Protection Act 2010. We have a dedicated Data Protection Officer (DPO) appointed specifically to ensure ongoing adherence to all relevant legal requirements.
We clearly and accurately disclose the types of data we collect, the purpose of collection, and how long it is retained. There is no hidden data collection or vague purpose. You have the right to know exactly what we hold about you.
You have the right to access, correct, delete, or transfer your personal data at any time. Simply contact the Shell 777 support team and we will process your request within 14 business days.
In the event of any security incident involving your data, Shell 777 is committed to notifying you within 72 hours of the incident being identified — exceeding standard industry requirements. Transparency during a crisis is one of our core values.
Welcome to Shell 777's Privacy Policy page. We understand that your trust is invaluable, and protecting your privacy and personal data is a responsibility we take seriously. This policy explains in detail how Shell 777 collects, processes, stores, protects, and in certain circumstances, shares your personal data.
This document is written in Malay as the primary language to ensure clarity for all Malaysian players. By using the Shell 777 platform, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to delete your account.
Shell 777 acts as the Data Controller for all personal data collected through this platform. This means we are fully responsible for determining the purposes and means of processing your personal data in accordance with Malaysia's Personal Data Protection Act 2010.
Shell 777's Data Protection Officer (DPO) can be contacted for any queries, requests, or complaints relating to your privacy and personal data handling. All requests received will be acknowledged within 3 business days and resolved within 14 business days, in accordance with the requirements of PDPA 2010.
Contact Shell 777's DPO: For any matter relating to your personal data, please contact our support team via live chat on the platform or by email at support@shell777.im with the subject line "Privacy Enquiry / Privacy Policy". We will respond within 3 business days.
Shell 777 only collects data that is genuinely necessary to provide safe, fair, and high-quality services to Malaysian players. The following are the categories of data we collect:
Sensitive Data: Shell 777 does not collect sensitive information such as biometric data, medical records, or religious information unless specifically required by Malaysian law for compliance purposes.
Shell 777 uses your personal data exclusively for the following legitimate and necessary purposes:
"We do not use players' personal data for any marketing purpose without your explicit consent. You may withdraw consent to marketing communications from Shell 777 at any time through the notification settings in your account."
In accordance with Malaysia's PDPA 2010, Shell 777 processes your personal data on the following lawful bases:
You have the right to withdraw your consent at any time. Please note, however, that doing so may prevent us from continuing to provide certain services, including keeping your account active.
Shell 777 operates on a need-to-know basis across all data sharing. We only share your personal data under strictly limited and necessary circumstances:
What We Will Never Do: Shell 777 will never sell, rent, or transfer your personal data to data brokers, marketing companies, or any third party not mentioned above. This is an absolute commitment and is non-negotiable.
Shell 777 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to meet legal requirements. The following are our data retention policies:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | For the duration of the active account | Service operations |
| Financial transaction records | 7 years after transaction | Legal requirements |
| KYC verification documents | 5 years after termination | AMLA 2001 |
| Support communication logs | 3 years | Complaint resolution |
| Login & access data | 2 years | Security & audit |
| Terminated account data | 5 years after termination | Legal requirements |
On the technical security front, Shell 777 implements the following protective measures: 256-bit SSL encryption for all data transmissions, bcrypt hashing for password storage, role-based access control (RBAC) for staff, regular security audits by independent third parties, 24/7 system monitoring, and a comprehensive incident response plan.
Under Malaysia's PDPA 2010, you have the following rights regarding your personal data at Shell 777. All requests will be processed within 14 working days:
How to Submit a Request: Contact us via live chat on the platform or by email at support@shell777.im with the subject line "Privacy Rights Request". Please include your full name and account number. We will verify your identity before processing any request to safeguard the security of your account.
Shell 777 uses cookies and similar tracking technologies to enhance platform functionality, personalise your experience, and analyse platform performance. The types of cookies we use are outlined below:
| Cookie Type | Functional | Duration | Can Be Declined? |
|---|---|---|---|
| Mandatory Cookies | Login, session security, core platform functions | Session | No |
| Preference Cookies | Remembers your language, display settings, and favourite games | 1 year | Yes |
| Analytics Cookies | Anonymous usage statistics for platform improvements | 2 years | Yes |
| Security Cookies | Fraud detection, cyber attack protection | 30 days | No |
You can manage cookie settings through your browser preferences. However, disabling mandatory and security cookies may affect the functionality of the Shell 777 platform and our ability to protect your account.
The Shell 777 platform interacts with several third-party services that are essential to our operations — namely game providers and payment processors. While we select our partners carefully and ensure they maintain comparable privacy standards, this Privacy Policy covers only the data processing carried out directly by Shell 777.
Game providers such as PG Soft, Pragmatic Play, and others may collect the minimum technical data required to operate their games. Payment processors such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX-linked banks have their own privacy policies governing how they handle your transaction data. Shell 777 is not responsible for the privacy practices of these third parties and encourages you to read their respective privacy policies separately.
Shell 777 is a platform that strictly prohibits use by individuals under the age of 18. We do not knowingly collect or process personal data from children or minors below the applicable age threshold.
If you are a parent or guardian who believes that your child has registered or attempted to register a Shell 777 account, please contact us immediately at support@shell777.im. We will investigate, terminate the account in question, and delete all associated data promptly upon confirmation. Shell 777 employs age verification procedures during registration and reserves the right to request proof of age (a copy of your MyKad) at any time if there is reasonable doubt.
Zero Tolerance Policy: Any verified account found to have been registered by an individual under the age of 18 will be terminated immediately, all funds returned to the original payment method (following guardian identity verification), and all data permanently deleted.
In the course of its operations, Shell 777 may store or process data on servers located outside Malaysia for the purposes of service reliability and availability. In all such cases, Shell 777 ensures that appropriate safeguards are in place for such transfers, including the use of Standard Contractual Clauses or other recognised data transfer instruments.
We select hosting and data processing partners that hold internationally recognised security standards and comply with data protection requirements equivalent to or higher than Malaysia's PDPA 2010. Any data transfers are carried out solely for service operation purposes and never in a manner that compromises your privacy interests.
Shell 777 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any material updates will be communicated to you via in-platform notification or your registered email address at least 14 days before the changes take effect.
The current version of this Privacy Policy is always available on this page with a clear last-updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.
For any enquiries, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please do not hesitate to contact us. The Shell 777 team is happy to assist and is committed to addressing every privacy enquiry with sincerity and transparency.
Complaints to Authorities: If you are not satisfied with how Shell 777 has handled your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under the Ministry of Communications and Digital.
YOUR PRIVACY PROTECTED. PLAY WITH CONFIDENCE.
With full confidence that your privacy is protected, it's time to enjoy over 500 of Malaysia's best games — slots, live casino, football, and much more.